The Scope
Supports IT Operations with a primary focus on Service Desk and IT Workplace Operations, while contributing to selected documentation, analysis, and improvement activities related to infrastructure, cybersecurity, and AI projects under supervision.
The role is hands-on, learning-oriented, and focused on operational support within a governed enterprise IT environment.
Main Roles & Responsibilities
* Support Service Desk and IT Workplace Operations through a combination of operational tasks, documentation, user guidance, and process support.
* Assist with ticket handling activities such as categorization, analysis, follow-ups, and reporting under supervision.
* Support workplace technology activities including onboarding and offboarding steps, asset handling and tracking, device setup coordination, and basic troubleshooting support.
* Participate in selected IT, cybersecurity, and AI-related projects for learning and skill development, contributing through practical support tasks, testing, coordination, documentation, and improvement activities.
* Support implementation and rollout activities for IT tools and services (e.g. preparation, validation, user guidance, feedback collection).
* Prepare meeting notes, summaries, simple reports, and status updates.
* Perform other support tasks as assigned by the formal supervisor, in line with skills, learning objectives, and organizational needs.
Your profile
Education and Training:
* Enrolled in a Bachelor or Master student in IT, Computer Science, Information Systems, Engineering, Cybersecurity, Data or AI-related studies, or a related field.
Working Experience, Style and Skills:
* Interest in IT operations, digital workplace technologies, cybersecurity, and AI.
* Ability to work in a structured, reliable, and supervised environment.
* Willingness to learn and actively participate in operational tasks and projects.
* Good organizational and communication skills.
* Service- and solution-oriented mindset.
Computer Skills:
* Basic experience with Microsoft 365 (Word, Excel, Outlook, Teams)
* General interest in IT systems, tools, and digital technologies.
Language & Communication Skills:
* Fluency in English.
* German is a plus
Why us?
* Benefit from cross-cultural collaboration and networking opportunities by being part of FSC global community of 400+ forest stewards.
* Benefit from a flexible, hybrid working model that supports work-life balance.
The Fine Print
* Start date: As soon as possible.
* Working hours: 20 hours per week (ideally across 3- 5 days per week).
* Duration: 12 months (with an opportunity to extend)
* Remuneration: 14€ gross per hour.
* Location: Bonn, Germany (hybrid).
About us
Welcome to FSC!
The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.