About the Company Gotion GmbH is the European subsidiary of Gotion High-Tech, a global leader in lithium-ion battery technology and energy solutions. With a mission to power a greener future, Gotion is committed to innovation, sustainability, and advancing e-mobility and renewable energy systems. At Gotion GmbH, we foster a collaborative, cross-cultural environment that values creativity, integrity, and long-term vision. We are building the future of clean energy, and we are looking for passionate professionals to join us on this journey. About the Role As a Quality Assurance Manager, you will play a critical role in ensuring the highest standards of product quality and customer satisfaction throughout the product lifecycle—from production to aftersales. You will lead the resolution of on-site and field quality issues, manage customer claims, and drive continuous improvement initiatives across departments. Your expertise in battery manufacturing, automotive quality systems, and cross-functional collaboration will support the delivery of safe, reliable, and compliant products to our global customers. Responsibilities: Customer Quality Issue Management (0 km and Aftersales) Provide on-site support for analysis and rework of customer-reported issues. Conduct root cause analysis and implement containment actions. Drive short-term corrective actions in manufacturing and coordinate long-term preventive measures across departments. Lead issue validation and closure processes. Problem-Solving and Reporting Prepare comprehensive problem-solving reports (e.g., 8D reports), including problem definition, team formation, root cause analysis, action plans, and final validation. Organize and lead problem-solving review meetings with internal teams and customers. Customer Claim Handling Confirm quality issues and validate claims. Coordinate with internal departments for labor and part cost verification. Manage the end-to-end claim process within the IT system. Customer Relationship and Satisfaction Organize customer visits to understand requirements and feedback. Summarize customer needs and drive relevant improvements in product and service quality. Track and archive issue resolution for continuous customer satisfaction enhancement. Issue Tracking and Continuous Improvement Aggregate and categorize quality issues from both production and aftersales. Identify and communicate high-frequency (TOP) issues. Drive cross-functional corrective and preventive action plans (involving R&D, manufacturing, SQE, etc.). Quality System Support Support the development, maintenance, and improvement of the plant’s quality management system. Assist in drafting and approving process documentation. Conduct on-site quality system audits and evaluations. Process Quality Planning and Improvement Support quality activities during new product introduction (NPI). Lead product audits and implement inspection tools and standards. Drive cleanliness initiatives and process quality enhancements. Capture and promote lessons learned across production processes. KD Parts Quality Management Confirm KD part quality issues and coordinate resolution with KD plants and suppliers. Validate the effectiveness of corrective actions. Support for International Quality Projects Contribute to quality-related activities in the European market, including new supplier development and global quality collaboration. Qualifications Education : Bachelor’s degree or above in Materials Science, Chemistry, Mechanical Engineering, Electrical Engineering, or related fields. Experience : Minimum of 8 years of relevant quality management or engineering experience in the automotive or battery manufacturing industry. Product & Process Knowledge : In-depth understanding of battery products and manufacturing processes. Familiar with automotive product development processes and APQP (Advanced Product Quality Planning). Quality Systems & Standards : Strong working knowledge of ISO 9001, IATF 16949, and VDA standards. Experience in internal auditing is preferred; possession of an internal auditor certification is a plus. Quality Tools : Proficient in the use of quality tools such as 8D, FMEA, Control Plan, PPAP, SPC, MSA, and Root Cause Analysis (RCA). Key Competencies : Strong customer orientation and quality mindset. Excellent analytical and problem-solving skills. Effective communication and coordination abilities across departments and with customers.