Job type - Full-time
Work type - Hybrid
Schedule - 9:00 am - 6:00 pm Mon-Fri (40 hrs weekly)
Expected start date - Late Sep or Oct 2025
Seniority level - Junior
Reporting to - Gaelle W (General Manager - DE)
Hiring Manager - Gaelle W
Subordinates - yes (average 30-40 Brand Ambassadors)
Work experience - 1-2 YOE
Employment type - Full-time
We are currently on the hunt for an ambitious and passionate City Manager (Field Operations Manager) to join our Operations Team in Hamburg/Hanover/Bremen/Munich, Germany. The role will be to the link between our brand, the field team, and results. You'll manage logistics and help train Brand Ambassadors to think like sellers - ensuring that flyers aren't just handed out, but converted into customers. Additional cities might come up at a later stage.
What's Oppizi
Oppizi is the first major multi-channel player in offline performance-marketing. We've built a technology that enables tracking, scaling, and optimization of flyering campaigns. We offer 3 channels, Hand-to-hand (in people's hands), Door-to-Door (in people's mailboxes), and Direct Mail (in people's mailboxes via national post service). We operate in 10+ countries, the main ones being Australia, New Zealand, France, the UK, the US, and Canada. We are very privileged to work with flagship accounts like UberEats, DoorDash, Getaround, DiDi, Deliveroo, and many others.
Job description
We're looking for an impact-driven City Manager to lead our operations and drive significant growth across the north of Germany. You'll be responsible for building, coaching, and motivating a high-performing team of Brand Ambassadors (average of 30-40 BAs), optimizing our customer acquisition strategies through data-driven flyer distribution, and ensuring impeccable operational standards. From strategic planning and performance analysis to on-the-spot problem-solving, you'll own the success of our regional presence.
Responsibilities
* Onsite Management
*
o Lead, support, and motivate a team of Brand Ambassadors in the field.
* Monitor performance and coach the team with a sales-driven approach.
* Provide live, real-time support and take on-the-spot decisions to ensure operational excellence.
* Ability to strategically canvass around the city to ensure coverage at high-footfall locations.
* Flyer-to Customer Conversion strategy
*
o Use data and field insights to maximize flyer conversion rates.
* Identify and test optimal distribution zones for customer impact.
* Collaborate with the Ops Team to strategically align flyer distribution with customer acquisition goals.
* Training & Sales Enablement
*
o Train and inspire Brand Ambassadors to think like salespeople, not just distributors.
* Deliver quick, high-impact coaching sessions on how to engage passersby and spark interest.
* Reinforce key messages, behaviors, and mindset shifts to boost conversions.
* Planning and Analytics
*
o Draft weekly rosters for BAs based on performance data and location potential.
* Analyze flyer distribution data using Google Sheets and recommend improvements.
* Map and evaluate city zones for distribution efficiency and customer potential.
* Operations Excellence
*
o Maintain and manage flyer inventory, uniforms, and tools via the Oppizi platform.
* Work across locations - from our storage facility to the streets - with some remote (WFH) planning and reporting tasks.
Requirements
Must Haves Requirements:
* Sales-oriented mindset and experience influencing or training teams toward conversion-focused goals.
* +1 years in operational management, workforce coordination, or a similar role.
* Strong command of Excel or Google Sheets (charts, pivot tables, formulas).
* Excellent communication and interpersonal skills, capable of building rapport and effectively communicating with a diverse workforce via chat, email, and in person.
* Own laptop for planning and reporting; a smartphone with strong battery life for real-time app use.
* Professional fluency in English
Nice to Have Requirements:
* Experience training or coaching a team is a big plus.
* Deep familiarity with your work location (several years of local residency)
Benefits
* Attractive salary package
* Hybrid
* Work directly with Ops Managers Germany, GM Germany, and industry-leading executives
* Travel tickets (Deutschland Ticket)