At FORMEL SKIN, we’re at the forefront of revolutionising dermatology and reshaping the landscape of healthcare. Our mission is to establish a global online dermatology clinic, making highly effective dermatological treatments easily accessible to all. To date, we’ve successfully provided over one million treatments to our patients. Our dynamic team is passionate, ambitious, and brings a wealth of experience from successful health and consumer tech ventures. Based in Berlin, a city known for its vibrancy, we’re committed to expanding our reach and impact, offering you the opportunity to be part of our exciting journey. We’re now looking for an experienced Operations Director (m/f/d) to lead our operational backbone and steer the next phase of scale. In this role you’ll be responsible for the daily execution of our operational strategy and for ensuring we deliver an exceptional patient experience at scale. Reporting directly to the CEO and working closely with the executive team, you’ll lead our Supply Chain, Customer Care, and Medical Operations departments, and drive cross-functional alignment to scale efficiently and sustainably. What you’ll be doing: Own and optimise core operations: Build and scale efficient systems across supply chain, customer service, and medical operations, ensuring service quality, reliability, and speed. Strategic leadership: Define and evolve the operating model that supports growth and future expansion. Team management & development: Lead, structure, and grow high-performing teams across operations functions. Attract and retain top talent, empower leaders, and embed a culture of ownership and excellence. Process improvement & innovation: Identify inefficiencies and lead cross-functional initiatives to improve workflows, tools, and performance metrics. Champion a data-driven, continuous improvement mindset. Customer excellence: Collaborate with Product, Tech, and Marketing to ensure we deliver seamless, high-quality customer experiences across all touchpoints. Partnerships & vendor management: Oversee strategic partnerships, contract negotiations, and vendor relationships that impact our supply chain and service delivery. Operational KPIs: Define and track critical success metrics across departments. Ensure alignment with company OKRs and strategic goals. Leadership collaboration: Serve as a thought partner to the CEO, contributing to company strategy, board communication, and company-wide initiatives. What We’re Looking For: Proven experience as a senior operations leader (Director/VP/COO level) in a high-growth B2C/DTC startup or scaleup. Experience overseeing multiple complex operational domains (e.g., supply chain, customer service). Strong understanding of supply chain management. Track record of designing and implementing scalable processes and tools during high-growth phases. Data-driven, systems thinker with the ability to align operational detail with strategic business goals. Demonstrated success in building and mentoring teams and leading through change. High emotional intelligence, people-first leadership style, and the ability to foster a performance-driven culture. Strong cross-functional collaborator who can effectively work with Product, Tech, Marketing, Finance, and other stakeholders. Excellent communication skills in English (German a plus). Why work with us? This is a rare chance to take on a core leadership role at a key moment in our growth. You’ll help shape the operations behind how we deliver care and scale our business. If you’re excited by complex challenges, real ownership, and making healthcare more accessible - we’d love to hear from you. Benefits to perfectly fit you: every candidate is unique, and we're dedicated to supporting your specific needs and aspirations. To support this, we offer a diverse benefits package including 28 days vacation, a NAVIT or Urban Sports Club membership, employee discounts on our products, a professional development budget, flexible working hours, hybrid work set up & a remote work option (4 weeks within the EU). Building a great team together: at FORMEL SKIN, we believe that building a great team and fostering strong interpersonal relationships are fundamental to our success. If you're passionate about collaborating with like-minded individuals, you'll appreciate our approach, which includes regular company events, a team event budget, and bonuses for employee referrals.