David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit German speaking B2B Travel Agent to join their team in Berlin.
Position: B2B Travel Agent
Location: Berlin, Germany
Work model: hybrid (4 days per month / 1 day per week in the office!)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide high-quality travel support to customers via chat, phone, and email
Manage hotel, flight, rail, and car bookings accurately and efficiently
Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
Support users with self-service functionality on the client’s platform and mobile application
Maintain extensive supplier, destination, and travel system knowledge
Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
Ensure compliance with company travel policies, customer procedures, and global travel regulations
Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
Participate in team meetings, product updates, and supplier/travel industry training sessions
Provide operational feedback to internal teams regarding customer experience and process improvements
Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.
REQUIREMENTS:
Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals
Experience with ARC and BSP market booking practices
Understanding of travel industry regulations and global compliance requirements
Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage
Strong customer service and communication abilities
Ability to multitask and manage urgent travel-related requests effectively
Comfortable working in fast-paced international travel support environment
Working schedule: shift rotation, Monday to Friday from 07 AM – 07 PM. Days off: Saturday & Sunday; Bank holidays.
BENEFITS:
Opportunity to join a fast-growing international AI-powered travel technology company
Hybrid working model
Comprehensive healthcare, insurance, and wellbeing support
Retirement savings and equity participation opportunities
Flexible time off and parental leave benefits
Travel-related perks and commuting support
Collaborative international work environment with modern office facilities
Professional development opportunities within a high-growth technology environment
And much more!