Job Overview
We’re looking for a proactive, detail-obsessed International e Commerce Ops Associate to support the daily execution of our e-commerce roadmap. This is a hands-on role ideal for someone who is a self-starter, comfortable taking initiative, and eager to learn how a fast-moving e-commerce team operates.
You’ll help with our Shopify storefronts (US + International), audit pages for accuracy, support website updates, and ensure our digital experience is polished, up-to-date, and conversion-ready.
The ideal candidate has experience working in Shopify with an e-commerce brand, thrives on organization, and loves solving small problems before they become big ones.
Job Responsibilities:
Product Description Pages (PDP) Setup & Auditing:
* Create and update PDPs with accurate product info, pricing, SKUs, and imagery.
* Regularly audit product pages for errors, inconsistencies, or missing details.
Performance Landing Page (PLP) Setup:
* Help build PLPs for marketing campaigns and promotions.
* QA pages for correct links, pricing, copy, and creative assets.
Website Maintenance:
* Update site content, promotions, banners, and product launches.
* Support execution of the ecommerce roadmap through daily tasks and updates.
* Test new features and flag issues before and after deployment.
* Process and implement AI translations for international store content.
Bug Support & Issue Resolution:
* Proactively check for broken links, site bugs, or content issues.
* Document and escalate problems to the Tech team; track until resolved.
Collaborate with Cross-Functional Teams:
* Partner with marketing, product, creative, and CX teams to keep the site aligned with campaigns and launches.
* Assist with updates across international storefronts and multi-store setups.
Reporting & Operational Support:
* Run weekly reports (site performance, QA checks, product accuracy, etc.).
* Maintain clean documentation for updates and recurring processes.
Qualifications & Experience:
* 1–3 years of experience in e-commerce, website operations, digital merchandising, or similar roles.
* Experience working with Shopify and e-commerce brands strongly preferred.
* Experience supporting international storefronts or multi-store Shopify setups is a plus.
Technical Skills
* Strong understanding of e-commerce fundamentals and customer experience best practices.
* Experience working in Shopify and supporting multi-store e-commerce websites (preferred).
* Basic knowledge of SEO as it relates to PDPs and category pages.
* High attention to detail with strong auditing, QA, and problem-solving skills.
* Comfortable with spreadsheets and running reports (Google Sheets/Excel).
* Strong written and verbal communication skills.
* Ability to manage multiple tasks in a fast-paced, startup environment.