At Advantest, we're pioneers of the digital transformation. We enable tomorrow's technology by developing cutting-edge automated test systems for the semiconductor industry.As a Business Support Coordinator in our European Contact Center team, you'll provide clerical support and administrative duties using prescribed procedures while being flexible and creative to resolve complex customer situations.You'll interact daily with European customers regarding service and support inquiries such as:Call managementPart order fulfillment and return trackingTrade quoting for services and partsOrder management (billing)Dispatching onsite resources (people and parts)Contract and pre/post sale inquiriesTo be successful in this role, you should have a commercial degree or industrial apprenticeship, expertise in Microsoft Office365 tools, service orientation, strong teamwork skills, effective planning and multitasking abilities, excellent German communication skills (written and verbal), and good English communication skills (written and verbal).Preferred qualifications include ERP system experience and knowledge, billing and order management experience, and experience with customer service operations in a global business environment.Our offer includes flexibility, benefits, development opportunities, fitness options, security, and attractive salary packages, bonuses, and subsidies.