Optimus Search is excited to partner with a cutting-edge technology provider in the insurance and real estate industries. This forward-thinking company blends AI-driven document verification with expert human insights to revolutionize the claims process. Their platform uses predictive solutions, powered by millions of data records, to ensure efficient, customer-centric handling of building damage claims. As the company continues to scale, they are seeking a dedicated Customer Support Engineer (m/f/d) to join their team and play a key role in ensuring their software meets the needs of their partners and users. This is an incredible opportunity to be at the forefront of AI and digital transformation in an essential industry.
Your Role:
* Act as the central interface between the software and end users, especially partners, providing direct operational support.
* Conduct onboarding, training, webinars, and consultations to explain API integrations and gather valuable user feedback.
* Collaborate closely with product management to provide input for the ongoing development and improvement of their solutions.
* Perform technical and functional testing of existing processes and technologies, including Connect API connections .
* Manage 2nd-level support (e.g., handling queries, user administration, login issues) and coordinate 3rd-level support with developers.
* Create clear instructions, explanatory videos, and FAQs to assist users in navigating the system.
What You Bring:
* A degree in business informatics, computer science, or business administration .
* A solid understanding of technical processes and their implementation in software solutions .
* Initial experience in test management is a plus.
* Strong communication skills to represent the company confidently when dealing with customers and partners.
* Fluent in German to effectively communicate with all stakeholders.