Job Description F�r den Onsite Support am Standort unseres Kunden, suchen wir ab sofort einen IT-Techniker (m/w/d). Als Deskside bzw. Field Service Techniker/in l�sen Sie Kundensupportprobleme direkt vor Ort am Standort unseres Kunden. Ihre Aufgaben sind: 2nd Level Support, Analyse und Beseitigung auftretender St�rungen in Standard- und betriebsspezifischer Software und Hardware; Bearbeitung von Supportanfragen via Ticketsystem; Installation und Konfiguration von PCs, Laptops und Druckern; Regelm��ige Pr�fung der IT-Ausstattung in B�ros und Konferenzr�umen; Aufbau neuer Hardware und Lagerhaltung; Eskalation und Kommunikation an 3rd Level mittels kundenspezifischen Ticketsystem. Sehr gute Kenntnisse der deutschen und englischen Sprache in Wort und Schrift; Fundierte PC- Kenntnisse im Bereich Software und Hardware sowie in: Windows- Betriebssystemen WIN7 / WIN10, Netzwerk - und Office- Anwendungen, Mobile Device Management Support; W�nschenswert w�ren dar�ber hinaus Kenntnisse in Active Directory, Microsoft Server, Exchange, Asset Management Tools, Office 365, IP- Telefonie, ITIL sowie Erfahrung mit einem Ticketsystem; Die Person verf�gt �ber eine IT- Ausbildung oder mehrj�hrige IT- Erfahrung als Quereinsteiger; F�hrerschein Klasse B. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification. Key Points to Remember: * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.