Eltrona, the historic Luxembourgish cable TV provider, is, after a full takeover by the Belgian cable Co Telenet, a wholly owned Liberty Global subsidiary, on a turnaround journey.
Eltrona, operates a hybrid fibre – coax network that can provide more than 80 % of the Luxembourgish households and enterprises with very high-speed broadband. It is the company's mission to evolve to the reference alternative Internet provider, doubling market share in mid-term, and transforming to become a highly performant telecom operation.
In this context we are looking for a driven B2C Director to lead our Commercial teams, and to transform the Commercial activity to become a high performant multi-channel commercial engine, with the focus on in and outbound telesales, commercial and customer experience growth.
The B2C Director is part of the Eltrona Leadership team.
* Your key responsibilities
You will be the heart of Eltrona's B2C team, leading and growing the people, strategy and execution, and you will play a key role in the further transformation of our commercial activities, our commercial performance and the associated customer experience.
Your key responsibilities include:
1) Ensure the day-to-day management of the Sales department and teams
* Steer people, plans and processes to ensure optimal performance
* Coach and grow the sales teams (shop and telesales)
* Develop and grow telesales maturity and result
* Assume responsibility for the commercial results
* Oversee commercial investments (sales acquisition costs, remunerations)
* Manage commercial planning and timelines, as well as commercial strategy
* Manage and grow commercial journeys and associated customer experience
2) Ensure transformation of the commercial activities
1. Think, build and run plan to transform and scale commercial activities
2. Develop a top performing commercial engine fuelling further commercial growth
3. Develop commercial excellence program and multi-channel strategy
4. Accompany teams, business and company in the transformation process
5. Anticipate and plan for medium- and long-term top and bottom-line results
6. Grow collaboration with all customer-facing teams to maximize results
7. Grow commercial teams' skillsets and attitude to fit the next level growth
8. Grow ability to pilot data and process driven business
* Your main competencies
You are a driven and enthusiast Commercial people and transformation leader, thriving in a high-paced environment where ownership and collaboration are essential values, and have an outspoken drive to achieve results.
Your main competencies include:
* Hands-on leader who can thrive in a small company setup
* Leader accustomed to turnaround contexts (bringing vision, structure and engagement)
* Excellence in steering teams and operations (sales organisations)
* Ability to transform, federate teams around a common goal and thrive in complex settings
* Familiarity to work as part of a Leadership team and represent the company
* Experience with Telco (or service) commercial and onboarding processes is a must
* Proven success in turnaround projects, and in creating people and business growth
* Outspoken drive for achieving results and performance
* Ability to unite, create meaning, and gain team buy-in on cross-functional projects
* Excellent communication skills
* Rigor and organizational skills, particularly for budget and project management
* Ability to be relevant in both small and large organizations
* Stress-resistant and able to thrive in a fast-changing environment
* Fluency in French and English, both spoken and written, any other language is an asset