Mainz, Germany | full time | Job ID: 11227
About the Role:
The OneIT Business Process Owner is accountable for the E2E-management of a process, ensuring design, performance and continuous improvement aligned with standards and objectives while acting as central authority for the process, driving harmonization, compliance & collaboration.
Your Contribution:
* Own and manage OneIT Service Request Management and OneIT Demand Management processes and closely collaborate with the Global Process Owners beyond OneIT and the
* Enterprise Service Management Team. You will also ensure proper process documentation, onboarding of roles and drive tool integration with respective technical product owners.
* Own the process lifecycle, including design, maintenance, and continuous improvement, ensuring alignment with global process standards
* Conduct high-level analysis and design activities to optimize efficiency and effectiveness, supporting BNT strategy
* Facilitate collaboration and communication among all E2E process stakeholders to ensure seamless integration and execution
* Define and monitor performance targets and KPIs for the process, aligned with global standards and strategic goals
* Manage process-related demands and lead or support projects impacting the process
* Oversee integration and harmonization of process-related data and systems across the E2E landscape
* Maintain oversight and veto rights for process-related documentation
* Ensure compliance with risk and control Frameworks
* Drive adherence to process standards, compliance requirements, and risk management practices across the organization
A Good Match:
* Relevant completed vocational Training or completed relevant higher education
* A minimum of 3 years of relevant working experience
* Knowledge of process governance, compliance and risk frameworks as well as data & system integration principles
* ITIL Certification, ServiceNow knowledge preferred, Process Modelling skills preferred, BPMN Knowledge
* Experience in Service Request Management and Demand Management, including process optimization and stakeholder alignment
* Proven experience in end-to-end (E2E) process ownership, including design, implementation and continuous improvement in an international/complex environment
* Demonstrated experience in defining, tracking and improving process KPIs and performance targets
* Experience driving process harmonization and standardization across regions, business units or functions
* Experience in Service Request Management and Demand Management, including process optimization and stakeholder alignment
* Proven track record in leading or contributing to cross-functional projects, ideally in an IT or digital transformation context
* Ability to challenge the status quo constructively and drive change management initiatives
* Structured, methodical working style with strong documentation skills and attention to detail
* Strong analytical and conceptual skills with the ability to translate business needs into process designs and requirements, paired with a deep understanding of overarching contexts and strategic interconnections
* Excellent communication skills
* High level of ownership, accountability and decision-making capability (including exercising “veto rights” where necessary)
* Comfortable working in a matrix organization and aligning multiple stakeholders with differing priorities
* Fluent English skills, both oral and written
Your Benefits:
It's our priority to support you:
* Your flexibility: flexible hours | vacation account
* Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
* Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
* Your health and lifestyle: Company bike
* Your mobility: Job ticket | Deutschlandticket
* Your life phases: Employer-funded pension | Childcare
Apply now - We look forward to your application!
Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).
Job ID 11227 (please always specify if you have any questions)
By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.