IT Service Management Expert
Cargolux Airlines International SA is seeking a skilled IT service management professional to join the team. As a key member of the IT department, this individual will play a pivotal role in ensuring the efficiency and quality of service delivery processes.
* We are looking for someone with technical expertise, analytical skills, and strong communication abilities to collaborate with various teams and stakeholders.
* The major responsibilities include but are not limited to:
o Designing and documenting IT service management workflows, procedures, and policies to enhance service delivery efficiency.
o Collaborating with IT and business stakeholders to gather requirements and define new service management processes.
o Evaluating existing service management processes to identify areas for improvement and automation opportunities.
o Providing ongoing administration, maintenance, and support for service management tools in use (ServiceNow, Remedy Jira Service Management).
o Implementing and configuring service management software solutions according to business requirements.
o Analyzing service performance data to identify trends and areas for optimization.
* Participating in IT related projects under the supervision of the manager or project manager.