Application Support Specialist
As an Application Support Specialist, you will serve as the primary point of contact for our customers, providing exceptional support and guidance in using our software.
* Support customer inquiries and resolve issues in a timely and efficient manner.
* Solve user problems by analyzing and addressing their specific needs.
* Develop and implement tailored training programs to ensure seamless onboarding for new customers.
* Collaborate with cross-functional teams to design and create specifications for software development.
* Document and track issues through comprehensive bug tickets.
* Conduct thorough testing of software applications to ensure quality and reliability.
You will play a crucial role in ensuring that new customers have a smooth introduction to our systems, including designing customized training sessions to explain the features and capabilities of our software in a clear and concise manner.
Required Skills and Qualifications
* Excellent problem-solving skills and ability to work independently.
* Demonstrated expertise in software and technical support.
* Strong communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
* Business-level proficiency in German and English languages.
* Relevant experience in IT customer service and support.
We offer a dynamic and supportive work environment, flexible working hours, and a range of professional development opportunities.
Our company is committed to fostering a culture of innovation, teamwork, and continuous learning, where employees can grow and develop their skills in a collaborative and stimulating setting.