Job Description Service Governance (Internal & Outsourced BPO) Lead and coordinate a team of process owners responsible for workforce data management, payroll, knowledge management, Internal Control System & Audits, and service governance standards. Provide subject matter expertise to the service team, ensuring best practices in governance, compliance, and service delivery optimization. Oversee end-to-end process transitions, ensuring smooth handovers and comprehensive training for service delivery teams. Develop and maintain governance frameworks to ensure standardized HR service operations across internal and outsourced functions. Identify and implement continuous improvement initiatives, optimizing efficiency and service quality. Establish reporting mechanisms to track performance, identify risks, and drive accountability within the governance structure. Ensure compliance with regulatory requirements and industry best practices for HR service governance. Outsourced Service Management Monitor all deliverables and commitments of our outsourcing partners to ensure adherence to service level agreements (SLAs) and performance metrics. Act as the primary liaison for managing service commitments, compliance with Master Service Agreements (MSAs), and ensuring high-quality service delivery across all HR service functions. Ensure effective governance of the outsourcing relationship, including contract management, issue resolution, and escalation procedures. Track and analyse key performance indicators (KPIs) related to outsourced HR services, identifying areas for improvement and implementing corrective measures. Conduct regular service reviews with outsourcing partners, ensuring alignment with business objectives and continuous service improvement. Oversee change management processes for various workstreams, including new transition planning, implementation of process enhancements, and risk mitigation strategies. Coordinate and manage internal and external audits related to outsourced HR services, ensuring compliance with legal, regulatory, and organizational standards. Develop and maintain documentation and reporting frameworks to track the efficiency and effectiveness of outsourced HR operations. Collaborate with internal HR teams to ensure seamless integration between outsourced and in-house HR processes, fostering a unified HR service model Data Quality Governance Manage and implement data quality standards to ensure the proper maintenance, accuracy, and integrity of workforce data. Develop and enforce data governance policies, ensuring alignment with organizational and regulatory requirements. Establish best practices and protocols for data validation, reconciliation, and continuous monitoring to maintain data accuracy and compliance. Drive initiatives to improve data security, privacy, and accessibility while ensuring compliance with GDPR and other relevant regulations. Conduct regular audits and assessments to identify data inconsistencies and implement corrective actions. This job can be performed at any European OESL location