Dutch Speaking Customer Service Representative – Lisbon (On-site)
Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026
Working Hours
* Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
* Saturday & Sunday: 08:00 AM – 05:00 PM
* Days Off: 2 rotational days
Role Overview
As a Customer Service Representative, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a positive customer experience in Dutch. No previous experience is required.
Responsibilities
* Handle customer inquiries via phone, email, or chat in Dutch
* Provide accurate information and resolve issues in a timely manner
* Ensure high levels of customer satisfaction
* Document customer interactions according to internal procedures
* Collaborate with internal teams when needed
Requirements
* Dutch C2 level (mandatory)
* Good level of English
* Strong communication and problem-solving skills
* Customer-oriented mindset
* Availability to work in rotational shifts
Contract & Compensation
* Contract Type: Fixed-term contract (CDD) – 6 months
* Base Salary: 1,100 € per year (paid over 14 months)
* Performance Bonus: 135 € per year (14 months)
* Complexity Bonus: 120 € per year (11 months)
Relocation Support
Relocation support is available. Full details will be shared in the next step of the process.