3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description The Impact You’ll Make in this Role As a Customer Service Representative (m/f/*), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Managing customer inquiries through email, phone in a timely and professional manner Resolving issues related to order changes, product availability, customer data updates, and data delivery Supporting order management activities, including handling blocked orders and monitoring work queues Collaborating with internal teams to improve customer relationship management and service processes Using ERP and CRM tools, including SAP and Salesforce, to maintain accurate records and support daily operations Identifying opportunities to improve data quality, reduce cycle time, and increase process efficiency Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements: Successfully completed vocational training or equivalent Relevant experience in customer service, order management, complaints handling, customer issue resolution, logistics, or marketing Fluent English Strong communication and customer relationship skills Ability to adapt quickly to new systems, tools, and processes Additional knowledge / nice-to-have skills / preferred qualifications that could help you succeed even further in this role include: Experience working with ERP or CRM systems, especially SAP and Salesforce Knowledge of additional European languages Strong problem-solving and organizational skills Focus on continuous improvement and data quality Ability to work effectively in an international team environment Job specifics: Working pattern: Full-time Contract: Temporary (12 months) Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.