Position:
As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.
Job responsibilities:
Sales Performance
1. Lead individual sales and achieve performance target and KPI
2. Engage in upselling, cross selling and multiple selling for all product categories
Client Management
3. Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
4. Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
Store Operations
5. Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
Store Management
6. Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines
Profile:
7. Minimum of 5 years’ experience in Fashion/Luxury Sale
8. Bachelor’s Degree or equivalent is preferred
9. Manages own image standards on a high level
10. Strong selling and communication skills are necessary
11. Excellent relationships skills
12. Organization, professionalism, self-confidence
13. Strong customer service skills
14. Computer skills and Retail management system knowledge
15. Goal oriented approach, multitasking
16. Strong knowledge and/or interest for Fashion/Luxury Industry
17. Fluent English and German
LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent