Mercier Consultancy is excited to announce an opening for a German Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this role, you will be the essential support resource for our German-speaking player community, ensuring they receive exceptional assistance and enjoy a seamless gaming experience.
As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and strive to provide a welcoming and supportive environment for all players. We are looking for individuals who have a strong passion for gaming and possess excellent communication skills to connect meaningfully with our players.
Responsibilities
* Deliver outstanding support to German-speaking players via email, chat, and social media platforms
* Troubleshoot technical issues, respond to gameplay questions, and assist with account management
* Document player interactions and support issues accurately in our customer relationship management system
* Collaborate with other teams to resolve complex player inquiries efficiently
* Gather player feedback to communicate insights and areas for enhancement to the development team
* Help foster a positive and engaging community for our players
* Keep updated on the latest gaming trends and product developments
Requirements
* Fluency in German and English, both written and spoken
* Excellent communication and customer service skills
* Previous experience in player support or a customer service role is advantageous
* A strong passion for gaming and familiarity with gaming culture
* Strong problem-solving skills and attention to detail
* Able to work both independently and as part of a collaborative team
* Familiarity with customer support software and gaming platforms is a bonus
Benefits
* Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
* Fully paid training sessions from the office
* Stable job and career development opportunities
* Attractive salary
* Additional health insurance
* 50+ benefits and services to choose from
* Positive international working environment
* Support and learning
* Employee referral bonuses