Description:
German Speaking Customer Care Team Leader
West Cambridgeshire, UK
£34,600 per year
We’re looking for a German-speaking Team Leader with a passion for people, service, and leadership to join us in West Cambridgeshire. You'll manage a team of dedicated administrators who are the first point of contact for our customers, many of whom are passionate ambassadors of our products.
What You’ll Do
* Lead, coach, and inspire a team of Customer Care Administrators.
* Support your team in building strong customer relationships.
* Handle complex customer queries and follow up effectively.
* Monitor performance, run individual training, and drive team development.
* Support hiring and onboarding of new team members.
* Jump in and assist with customer enquiries during peak periods.
* Collaborate across departments to improve processes.
* Maintain deep knowledge of our products and IT systems
Requirements:
What You Bring
* Experience as a Team Leader or Supervisor in customer service.
* Native-level fluency in German and English (written and spoken).
* A strong coaching mindset and team-focused attitude.
* Positive, clear communication and problem-solving skills.
* Ability to juggle priorities and drive performance.
* Willingness to learn our bespoke systems and adapt to change.
Offer:
What is on offer
* Be part of a caring, inclusive, and mission-driven company.
* Join a community that celebrates personal growth and wellbeing.
* Make an impact by helping others feel their best inside and out.
€34,599 - 34,600 per year