INTERNAL JOB POSTING
In the PMG Operations Customer Service GER & AT team in Munich –we are looking for a
SERVICE DELIVERY EXECUTIVE (M/W/D)
External Job Titel: Supply Chain Operations – Service Delivery Executive (M/W/D)
Munich | Full-Time | Permanent
Equal opportunities and diversity in all facets, such as the employment of severely disabled people and inclusion, are part of our everyday life. Severely disabled applicants are very welcome at Philip Morris GmbH.*
SALARY GRADE: AT 9
We are looking for a driven and resourceful individual who thrives in complexity and sees challenges as opportunities to grow. This role offers high visibility, cross-functional collaboration, and the potential to take on increasing responsibility over time.
YOUR TASKS:
* Run day‑to‑day service delivery across Germany & Austria: inbound (factory → market), warehousing, and secondary distribution to B2B/B2C customers—targeting OTIF, on‑shelf availability, inventory accuracy, and cost‑to‑serve.
* 3PLs/Logistics Service Providers: lead weekly performance reviews, track SLAs, manage escalations/root causes, and agree corrective actions and continuous improvements.
* Warehouse & inventory control: support cycle counts and stock integrity, Organize value‑added services (e.g., promo kitting), and secure safe, compliant operations.
* Transport & exceptions: plan/sequence flows, monitor track‑&‑trace, resolve delays/damages, and keep stakeholders informed until closure.
* Reverse logistics & product disposition: manage returns, quality holds, and compliant destruction with full documentation and audit readiness.
* Customer availability: partner with Sales, Customer Care, IBP and Fulfillment to prevent/resolve out‑of‑stocks, secure NPI/promo readiness, and stabilise peaks.
* Data & reporting: maintain simple, reliable dashboards (Excel/Power BI), standard work and SOPs; turn insights into actions with owners and dates.
* Continuous improvement: map processes, remove waste, automate where practical (e.g., queries, templates, Copilot), and deliver projects with measurable benefits.
* Compliance & risk: operate to PMI standards and applicable regulations, uphold vendor governance, data privacy and Health&Safety; keep records audit‑ready.
* Regional collaboration: contribute/lead Regional initiatives and share best practices.
YOUR PROFILE:
Personal:
* Minimum 12 months in current role with consistent responsibilities.
* Internal applicants (PMI employees or contracted employees) must meet tenure requirements.
* Mindset: customer‑centric, hands‑on, structured and curious; you like owning problems to closure and improving the way things work.
* Analytics & judgement: able to turn data into clear decisions and actions; balance detail with pragmatism.
* Collaboration: confident communicator with partners (3PLs) and internal teams; can influence without authority and keep a cool head under time pressure.
* Languages: fluent English; German is a strong plus.
* Mobility: in the role occasional travel to 3PL sites within GER/AT; based in/around Munich with on‑site presence as needed for operations. Mid-term: interested to act and work international as part of your career path
Technical:
* Early‑career experience: 1–3 years (incl. internships/working student) in operations, service delivery, logistics or supply chain, ideally in a fast‑moving environment.
* Toolbox: strong Excel (pivot, lookup, Power Query basics), good slides/storytelling in PowerPoint; familiarity with SAP (ERP) and a WMS; Power BI and/or TMS is a plus; comfortable using Copilot/AI to speed up analysis and documentation.
Application deadline: 06.02.2026
INTERESTED? Then apply online by 06.02.2026 via Philip Morris International Careers: Find Your Dream Role (pmicareers.com).
*In the case of severe disability/equal treatment, the representative body for severely disabled employees will be informed and, at the request of the colleagues concerned, involved in the application process and can participate in the job interviews. If you have any questions about this, the SBV (Representative for the Severely Disabled) and the P&C department will be happy to help you.