Your missionTrack, record, and follow up on after-sales spare parts and warranty casesCoordinate with customers, factory teams, technical staff, and HQ in China for parts deliveryBuild and maintain a tracking dashboard using Excel or ERP/ CRM for casesProvide regular updates and reports to the After-sales Manager/ Technical Manager on case progressEnsure timely supply and delivery of spare parts to meet customer needsSupport establishment of a structured after-sales service cycleYour profileCollege degree in Mechanical Engineering or related field, with 2+ years after-sales or spare parts experienceProficient in Excel and data management/reporting tools; ERP/ CRM experience is a plusStrong customer communication, problem-solving, and ability to work under pressureSelf-driven, proactive team player, capable of working independentlyFluent French, good written and spoken English; Chinese language skills are a bonusKnowledge of construction machinery/ heavy equipment and experience handling warranty cases appreciatedWhy us?The opportunity to develop pioneering solutions in a creative environmentCompetitive salary and additional social benefitsFlat hierarchies, open communication and a great team atmosphereA wide range of training and development opportunitiesRegular company events and a harmonious and collegial working atmosphereInternational work environment with exposure to cross-cultural collaborationAbout UsCarve out your career with XCMGWelcome to XCMG - one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery for our customers in the construction, mining and energy industry.At our site in Krefeld you can find four of our German subsidiaries. In addition to the European headquarter XCMG Europe GmbH, there is also a company for research and development, for strategic purchasing and for sales and services. Together, we drive investment and innovation to a new horizon.XCMG offers you the opportunity to advance your professional career and apply your skills and know-how in a future-oriented and intercultural environment.