Galatek is an innovator in science and technology, and a catalyst for global change, driven by a commitment to enhancing human life and fostering a more vibrant, resilient, and sustainable world.
By harnessing the power of artificial intelligence and automations, Galatek helps to maximize the potential of the global scientific community. We empower researchers and innovators with cutting-edge production tools, freeing their minds from mundane tasks and igniting a firestorm of breakthroughs in a variety of markets, from life sciences, clinical diagnostics and applied chemicals to semiconductor and sustainable energy.
Headquartered in Singapore, with R&D and delivery centers in Germany, the United States, Japan, and China, our global presence reflects our commitment to delivering top-tier solutions and being a responsible global citizen. Technical Support Engineer
We are looking for a Technical Support Engineer to provide professional support for our laboratory automation and digital software products. Install, configure, and maintain laboratory automation control and digital software at customer sites.
Provide second-line technical support : troubleshooting, debugging, and issue resolution for automation systems and laboratory software.
Collaborate with HQ software engineers on feature implementation and optimization.
Track industry trends and competitor solutions to support product strategy discussions.
Master’s degree or above in Biomedical Engineering, Robotics, Electrical Engineering, Software Engineering, IT, or related field.
~3+ years’ experience as a robotics software engineer, automation service engineer, or in a similar technical support role.
~ Proficiency in C#(preferred); knowledge of Python/Java is a plus.
~ able to work with vendor APIs/SDKs for laboratory equipment.
~ Knowledge of ELN, LIMS, or SaaS software projects is an advantage.
~ Fluent in Chinese and English (written and spoken) – mandatory.