Danfoss is proud to be at the forefront of driving a global transformation in digital and electric solutions that increase productivity and energy efficiency. We are truly passionate about investment, and innovation, as we continue to support our customers' journey towards a greener and lower-carbon future.
We now have an opportunity to recruit a Service Engineer based in Central Europe / preferably Northern Germany to join our Editron business unit, offering onsite and back-office support, commissioning and commissioning support of Editron system and component deliveries for Editron customers.
This role will involve travel across territory to customer sites on a very regular basis, but will also involve work with Production, R&D, other service and technical support teams when required.
Job Responsibilities
Responsibilities for this position include but are not limited to the following:
* Customer service, support and troubleshooting: Solving Editron customer system-related problems, providing support and help for customers, and giving instructions and training customer. Delivering solutions in cooperation with the service team, R&D and other relevant internal stakeholders
* Commissioning: To conduct commissioning
* Aftersales: Supporting equipment repair process and advising customers on spare parts and other aftersales issues
* Service Documentation: Preparing instructions, training material, and other service documentation in cooperation with team
* Technical Support: Giving general technical support and finding solutions in cooperation with the service team
* Training: Training customers to use and maintain Editron equipment
Background & Skills
We would expect candidates to display:
• Relevant qualifications in Electrical Engineering, alongside related safety training or certification
• Proven track record within a service or customer-facing environment
• Technical problem-solving skills and understanding of electrical drawings and documents
• Customer and service-oriented mindset with excellent communication skills, and a systematic way of working
• Team player with a positive mind-set and desire to learn new things
• IT literacy with skills in data entry and management. Experience using SAP, ERP systems, service ticketing systems or similar would be useful but not essential
• Ability to work independently in a challenging environment and ambitious situations
• Proactive approach
• Strong English (ability to understand and communicate technical terminology), with other languages being advantageous
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
Employee Benefits
We are excited to offer you the following benefits with your employment:
* Bonus syste
* Paid vacatio
* Flexible working hour
* Possibility to work remotely
* Pension pla
* Personal insuranc
* Communication packag
* Opportunity to join Employee Resource Group
* State of the art virtual work environmen
* Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.