About Userlane Userlane helps organizations stop wasting money on software training that doesn't work. Our technology shows large enterprises where applications drain training and support resources, then delivers AI assistance that reduces costs and helps people get work done. Your mission As a Working Student in Customer Success, you will support our Customer Success team in ensuring that our customers get the most value out of Userlane. You’ll gain hands-on experience in SaaS customer management, onboarding processes, and data-driven account operations. This role is ideal for students who are passionate about technology, communication, and improving customer experiences. Responsibilities: Support the Customer Success Managers in onboarding new customers and maintaining existing relationships. Assist with customer training sessions, demo preparation, and success plan documentation. Monitor usage data and report on customer health metrics. Help identify opportunities for customer engagement and adoption improvement. Collaborate with Product, Support, and Sales teams to ensure seamless customer experience. Contribute to the creation of success materials (guides, templates, best practices). Assist in administrative and operational tasks within the Customer Success department. Your profile Your Profile: Enrolled student in Business Administration, Communication, Psychology, or a related field. Passion for customer interaction and a strong interest in SaaS, digital products, or tech. Excellent written and spoken English (German is a plus). Structured and proactive working style with attention to detail. Comfortable working in a fast-paced, international environment. Basic experience with CRM tools (e.g., Salesforce) or data visualization tools is a plus. What's in for you A dynamic and inclusive work environment where you can learn from experienced Customer Success professionals. Flexible working hours (approx. 15–20 hours/week) to fit your study schedule. Regular feedback and learning opportunities in an AI-driven SaaS company.