Your role
As a Language Services Administrator you will:
1. process and coordinate incoming language services requests, liaising with requesters, in-house linguists and other stakeholders;
2. coordinate work allocation;
3. lead and manage editing and translation projects, including high-profile multilingual publications and campaigns involving multiple parties and tight deadlines;
4. create Studio projects/analyses and use internal tools to support language services workflows;
5. co-manage a busy shared mailbox, prioritising requests and coordinating tasks effectively within the team;
6. evaluate and optimise workflows and processes;
7. help to onboard and advise newcomers to the Division;
8. build and maintain effective working relationships with stakeholders within and outside the Section, acting as a trusted point of contact for process-related matters.
The position offers you excellent opportunities to gain insights into the work of a language services division in an EU institution and use state-of-the-art language technology. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.
Qualifications, experience and skills
Essential:
9. a bachelor’s degree or equivalent in modern languages, translation, business, public administration or another relevant field (see How you can join us for details on degree equivalences);
10. in addition to the above, a minimum of three years’ professional experience in process, operations or administrative coordination;
11. proven experience in leading end-to-end processes involving multiple stakeholders (e.g. experts, support teams and management), ensuring established procedures and timelines are followed and acting as a central point of contact for process-related queries;
12. clear and effective written and verbal communication skills;
13. strong service and stakeholder orientation;
14. strong attention to detail and accuracy, as well as excellent organisational skills;
15. the ability to work autonomously while collaborating effectively within a team and across functions;
16. an excellent knowledge of the MS Office package;
17. an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.
Desired:
18. experience in a language services, translation, content production or other knowledge-intensive operational environment;
19. familiarity with workflow and/or translation management systems (e.g. Trados Studio).
You are recognised as someone who supports others proactively. You work constantly to improve your own output and you learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. Your strong capacity for analytical thinking enables you to work with incomplete information and you deliver in line with stakeholder needs.You are motivated to contribute to the ECB’s mission, to serve the citizens of the EU as a member of a public institution and to work with colleagues from all over Europe.You are motivated to be part of our team and to develop and use your skills and competencies to achieve the aims of this position.
Working modalities
To enable the Division to maintain its business continuity capability, you will occasionally be expected to perform work during non-standard working hours and work at the ECB’s standby sites.