Job Description
We are seeking an experienced Help Desk Manager to join our team. As a key member of our customer support department, you will be responsible for providing exceptional customer service and ensuring that all customers receive timely and effective support.
You will be accountable for adhering to agreed service levels (scope, time, quality, costs). This includes actively managing customer portfolios, advising them on our products, and checking the quality of the service process. You will also collaborate closely with other departments and international subsidiaries.
Key Responsibilities:
* Manage customer relationships and resolve issues in a timely and professional manner.
* Develop and implement processes to improve customer satisfaction and reduce support requests.
* Collaborate with internal teams to ensure seamless delivery of services.
* Monitor and report on key performance indicators (KPIs) related to customer support.
Requirements
To succeed in this role, you should possess:
* A degree in Business Administration or a related field.
* At least 2 years of experience in customer service or support.
* Excellent communication and problem-solving skills.
* Fluency in English (spoken and written).
* A high level of technical proficiency, including software and IT systems.
* Ability to work in a fast-paced environment and adapt to changing priorities.
About Us
We are a leading international provider of cloud-based solutions for compliance, ethics, data privacy, sustainability management, and investor relations. Our mission is to help organizations build trust by providing reliable and transparent solutions that meet complex regulatory requirements.