We are currently looking for a qualified IT supporter (m/f/d) for our client thyssenkrupp in Dortmund .
Here's what we offer
1. Attractive salary and long-term job security through affiliation with a large corporation.
2. Company pension scheme contribution after the end of the probationary period
3. Extensive social benefits, including Christmas and holiday pay
4. Reimbursement of travel expenses
5. Usually an open-ended employment contract
6. Good opportunities for acquisition with our business partners
7. Tailored professional development opportunities and free language courses
8. A wide range of employee benefits
Your tasks
9. They will be responsible for the qualified handling of tickets from internal users within an international environment, including initial resolution, direct support by phone, email and screen sharing.
10. Your tasks include receiving applications for hardware equipment for new employees, processing them in the helpdesk system, and tracking their completion.
11. They are responsible for inventory management.
12. They handle the installation of workstation computers (desktop, notebook, tablets, mobile phones, etc.) and delivery to users, including training (including onboarding).
13. They handle the installation/uninstallation of software (manually or via distribution systems, e.g., MS Intune).
14. Your responsibilities include 1st and 2nd level support (hardware and software) for internal employees (international environment).
15. To accommodate the growing use of SharePoint, you will coordinate the business requirements.
16. They are responsible for handling warranty claims for defective devices, including pre-qualification.
17. In addition to the Dortmund location, other domestic and foreign locations should be included.
Your profile
18. Completed training in the IT field, e.g. as an IT systems electronics technician (m/f/d)
19. Minimum 3 years of professional experience in the IT field
20. Experience in hardware and software installation as well as in 1st and 2nd level support
21. Experience with MS Office (Excel, Word, PowerPoint, Outlook)
22. Fluent English skills, both spoken and written