Overview Working at Atlassian. Atlassians have flexibility in where they work – in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually as part of being a distributed-first company. This role is fully remote but requires you to be located in Germany or the UK. Atlassian is looking for a Principal Solutions Architect. Responsibilities Design technical solutions and prescriptive solution-specific guidance for direct customer engagements Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on new capabilities to support varied customer needs Understand technical requirements, guide implementation of solutions, and ensure successful product adoption Identify customer business challenges; provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions to achieve better long-term results Create solution content to support customer goals and outcomes Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey Ensure the voice of the customer is represented inside Atlassian, contributing direct and actionable feedback to internal Product teams in their specific solution areas Collaborate with cross-functional teams across Sales and GTM, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success Spend up to 30% of your time traveling domestically, and in some cases internationally, for internal and customer-facing events Qualifications Extensive experience within SaaS companies Experience in enterprise customer-facing roles Demonstrated expertise in SaaS and Atlassian Cloud Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc. Background in SaaS-based architectures, integration methods, and security considerations Experience with Atlassian's Cloud migration process, migration utilities, and hybrid SaaS/on-premise deployment models Experience supporting the entire lifecycle of the Atlassian Ecosystem; capable of researching, installing, supporting, and scaling Atlassian products and related apps Technical product demonstration, documentation, and presentation experience Comfort speaking to and influencing a customer\'s technical teams Experience helping an organization adopt an Atlassian product or similar product About Atlassian At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software helps teams around the world, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All your information will be kept confidential according to EEO guidelines. We can provide accommodations or adjustments at any stage of the recruitment process if informed by our Recruitment team. To learn more about our culture and hiring process, visit Website. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Atlassian by 2x Sign in to set job alerts for “Principal Solutions Architect” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr