About the Role
The IT Service Portfolio Manager is responsible for overseeing and evolving the IT service portfolio to ensure strategic alignment, transparency, and efficiency in delivering IT services across the organization.
This role entails managing the structure, documentation, and strategic alignment of the IT service portfolio, encompassing current, future, and end-of-life services. The goal is to have a portfolio that reflects business priorities, information security aspects, supports informed decision-making, and drives the evolution of our IT service landscape in line with corporate objectives.
Key Responsibilities
* Strategic responsibility for the alignment and continuous development of the IT Service Portfolio and its operability
* Ensuring transparency and consistency across current, future, and end-of-life IT services
* Defining and governing service design principles, structures, and documentation standards
* Collaborating closely with financial management, IT controlling, demand management, service implementation, and operations
* Supporting budgeting, cost allocation models, and service pricing mechanisms
* Providing KPI-based regular IT service portfolio reporting (e.g., SLA compliance, utilization, financials, performance) and risk management
* Driving the maturity of IT service management across the organization
* Engaging with service owners, catalogue managers, and other portfolio stakeholders
* Participating in regular meetings and workshops with adjacent departments such as service implementation and IT operation
Required Skills and Qualifications
* Several years of experience in IT Service Management, Application Lifecycle Management, Portfolio, or Catalogue Management
* University degree in business informatics or a comparable field
* Practical experience in IT Service Management frameworks such as ITIL and COBIT
* ITIL Foundation certification (or higher), ideally complemented by COBIT certification
* Strong analytical skills combined with a structured and quality-driven working style
* Exceptional conceptual thinking and communication abilities
* Experience in IT financial structures and service governance processes
* Experience in the definition, negotiation, and implementation of SLAs and further KPIs
* Fluent English skills in written and spoken form (ideally C1 level), German is a plus
Benefits
* An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future
* The opportunity to be part of a global leader in innovation
* A dynamic and supportive work environment with opportunities for personal and professional growth
* Shaping and supporting meaningful change within our IT world
* Attractive remuneration and social benefits
* Flexible and hybrid working
* Freedom for creative work
* Company pension scheme
* Crisis-proof workplace
* Individual development and training opportunities
* Employee benefits & discounts
* Bicycle leasing
* Healthy & regional catering
* Company health management
* EGYM Wellpass