About Yepoda At Yepoda, we combine the best of Korean beauty with mindful, sustainable solutions. Founded in 2020, we’re a Berlin-based startup on a mission to revolutionize skincare in Europe. Our products are vegan, cruelty-free, and made with love in Korea, blending natural and active ingredients to deliver effective results. Our team is a vibrant mix of over 90 passionate individuals from around the globe. Together, we strive to make Korean skincare accessible, fun, and impactful. We’re looking for a Fulfillment & 3PL Manager to join our Operations team and play a pivotal role in extending, scaling, managing and optimizing our fulfillment network and operational processes and partnerships with 3PLs as we continue to grow and expand our offering. Your Role As Service Provider Manager Fulfillment/3PL, you will: Take full ownership of our entire network of 3PL fulfillment centers and be the inhouse expert for all fulfillment topics. Develop and execute dedicated strategies for fulfillment network optimization to enhance our customer service proposition, including concrete milestones and goals. Define relevant KPIs and SLAs within the triangle of cost, quality and speed to monitor contract compliance, steer and manage 3PL performance and implement suitable business reviews. Set up and align budgets per market and 3PL, monitor cost developments closely, and implement corrective actions if necessary. Optimize SLA management and develop strategies for error reduction, backlog control and low process times. Define SOP for all key fulfillment processes with focus on correct inventory management and carry out regular audits. Conduct relevant tenders, implement supplier contracts and SLAs as well as drive cost optimization projects for all 3PL. Serve as the primary contact for all 3PL-related topics and handle escalations for your stakeholders. Collaborate with cross-functional teams (e.g., Supply Chain, Procurement, Last Mile, Business Intelligence, Product Development) to align operational strategies with overarching business goals. Your Profile Education : Bachelor's or Master’s degree in Business Administration, Operations, Supply Chain, Logistics or any related field. Experience : 3 years in service provider management for fulfillment at a major 3PL, Retailer or other D2C/B2C business. Network: Proven track record of managing third party logistics providers or other major external service organizations. Technical Skills : Proficiency in Excel or GSheets, familiarity with analytics tools (e.g., Looker, Power BI), Warehouse Management Systems and project management tools (e.g., Notion, Asana, Monday). Soft Skills : Strong analytical, communication, negotiation, and project management skills with English language proficiency a must, German, Italian or Spanish a plus. Hands on: Eager to learn, take on new challenges and move the company forward. What We Offer Dynamic Environment : Work in a fast-growing and very innovative beauty startup with a passionate and diverse team. Career Growth : Take on responsibilities from day one and grow with us as we scale. Hybrid Working : Flexibility to work from home with regular visits to our Berlin office. Diversity : We welcome and celebrate people from all backgrounds and perspectives. Employee Perks : Discounts on Yepoda products, Urban Sports membership, and more. Inspiring Workspace : Our dog-friendly office in the heart of Berlin offers free drinks, snacks, and a vibrant atmosphere. Would you like to be part of the Yepoda team? Apply now by submitting your CV and cover letter in English. We’re excited to meet you! At Yepoda, we are committed to providing equal employment opportunities to all individuals, regardless of race, ethnicity, gender, orientation, or background