All products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in China.
As a technical expert, you present our products to customers and provide customer support (remote or on-site)
You help us in testing our hardware/software products at local / DOT / customer test locations and contribute to set up application notes and user guides
You provide online/on-site training to our customers for installation and trouble-shooting
All issues and problems are reported through our online ticketing system
Your tasks will also include to support marketing activities and trade shows
You will report directly to our Technical Support Group leader in Germany
Prior experience of a technical support role is highly desirable, preferable from the traffic management industry
You have the ability to configure such equipment for use with our products and software
You are open to travel to local customer locations and occasional trade shows, travel across China will be happen from time to time (but international travel is rather infrequent)
Exciting projects in a growing market
Enjoyable work environment as part of a motivated team