Overview
Leica Microsystems is a global leader in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. We are part of Danaher and work to accelerate discovery and delivery of solutions that safeguard and improve human health. We currently offer the following position in our office in any major European location (Germany, UK, Italy) which will be REMOTE.
Role
Service Director, EMEA
Your Responsibilities
* The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs / refurbishment within the terms of service level agreements, demand service and warranty repairs.
* Manage and oversee an organisation with 120 staff, consisting of Field Service Managers, Field Service Engineers, Customer Service Delivery and a Service Contract Sales organisation to ensure satisfactory job performance, business objectives, revenue and profit targets.
* Actively pursue customer feedback to ensure customer satisfaction and consistent high quality service support and incorporate Danaher Business Systems Tools into daily work.
* Maintain intimate knowledge of contractual obligations of Leica to Customers, Dealers and Authorized Third Party service organizations within the assigned area to properly respond and fulfill the obligations of the agreements.
* Own and optimize the regional Service P&L and achieve business financial objectives set for the assigned area to create above market economic growth for the company.
* Recommend purchases and allocations of spare parts inventory, supplies, etc. for the assigned area and maintain/reconcile these items to meet or exceed contractual commitments and customer expectations.
* Establish a close working relationship with Sales Management to create a team atmosphere between sales/service and capitalize on sales opportunities. Establish a close working relationship with Business Unit Management to address escalated issues and represent the company in a professional manner to instill confidence within current and prospective customers.
Your profile / Qualifications
* You successfully completed an undergraduate degree; a Masters degree is a plus.
* You have a minimum of 10 years’ experience working for a global organization.
* Successfully managing and developing customer-facing organizations is a given for you.
* Previous experience managing a field service organization strongly preferred.
* Previous experience managing customer relationships strongly preferred.
* You are fluent in English and, if possible, German.
Travel
* Willingness and ability to travel up to 40% within the EMEA territory.
How to apply / Additional information
Join our winning team today. Do apply online - we are looking forward to your application. For more information, visit www.danaher.com.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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