This position is currently offered as a part-time role based in Berlin
We’re Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we’re looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to guide members and support our team with world-class care.
Tasks
* Conduct 1:1 video consultations with members, educating them on fertility, pregnancy, and menopause topics.
* Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
* Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
* Conduct in-depth research on country-specific legislation and medical landscapes related to fertility, pregnancy, and menopause.
* Audit and support the creation of pregnancy care content to ensure accuracy and relevance.
* Help to train and mentor Member Care Experts to strengthen their knowledge of pregnancy and fertility care.
* Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.
Requirements
Key Skills
* Customer Service: Strong interpersonal skills with the ability to communicate clearly and effectively, both verbally and in writing.
* Empathy: High emotional intelligence, a compassionate approach, and a genuine passion for supporting people through sensitive life stages.
* Adaptability: Quick learner who embraces new topics and continuously expands knowledge in fertility, adoption, and surrogacy.
* Organisation: Excellent attention to detail, strong prioritisation skills, and proven ability to manage multiple projects and deadlines in a fast-paced setting.
* Collaboration: Thrives both independently and in a team, with a proactive, solutions-focused mindset.
* Diversity & Inclusion: Commitment to supporting people from diverse backgrounds, especially in fertility and family-forming journeys.
What We’re Looking For
* Certified midwife or registered fertility nurse with hands-on patient experience.
* Confident, kind, and communicative, with a natural ability to make people feel at ease.
* Comfortable in collaborative, dynamic environments.
* Experienced in, or highly interested in, virtual care and digital health.
* Fluent in English (spoken and written).
Bonus Points
* Knowledge of global pregnancy practices.
* Experience in a customer care role.
* Additional fluency in in Hebrew or Italianis a strong plus.
Benefits
* 💰Annual gross salary range: €22000-30000/ year.
* 🎯 Bonus program & company equity.
* 👶 Fertility & family-building benefits: Access to Progyny Global Platform + €5,000 benefits budget.
* 🧘 Mental health support: 1:1 psychologist sessions & wellness tools via Nilo Health.
* 🚲 Sustainable mobility benefit: Dance e-bike subscription or BVG public transport ticket.
* 💪 Urban sports club membership discount
* 🏡 Hybrid work: Up to 2 days per week from home.
* ✈️ Remote work: Up to 8 weeks per year.
We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.