Job Description
As an IT Servicedesk Specialist, you will be part of the global IT Servicedesk Team, ensuring reliable and timely support for end users. With a customer-centric approach, you help keep our colleagues productive through professional IT service and collaboration across the Group IT Service Delivery team.
Responsibilities:
1. User Support – Deliver L1 support, manage onboarding/offboarding, and resolve end-user issues.
2. IT Service Management – Handle incidents/requests, escalate to L2/L3, and liaise with external vendors.
3. Client Administration: Prepare and support devices, applications, and access for employees.
4. Asset Management: Manage IT assets (laptops, phones, printers, conferencing systems) and maintain records.
5. Infrastructure Management: Ensure local IT systems run smoothly, support catalog services, assist remote teams and provide on-site assistance for infrastructure hardware.
Qualifications
6. 3+ years experience in IT support.
7. Bachelor’s degree in Computer Science/IT (or proven equivalent experience)
8. Strong knowledge of Windows, Microsoft 365, and common collaboration tools (Outlook, Teams, OneDrive).
9. Hands-on experience supporting end users, mobile devices (iOS/Android), and standard IT equipment.
10. Basic understanding of networking (LAN/WAN/WLAN), Windows Server or Linux, and cloud services (Microsoft Entra, Intune).
11. ITIL 4 Foundation or similar certification is a plus.
12. Fluent in English with excellent communication and interpersonal skills.
Additional Information
Our Benefits
13. 30 days of annual leave
14. Company-supported pension scheme & accident insurance
15. Opportunity to purchase TOMRA shares
16. Discounts for online shops and bike leasing
17. Gym membership support
18. Coaching & personal development programs
19. Inclusive culture with active ERG groups (Women, LGBTQ+, Roots)