Join to apply for the Head of Circularity Services (m/f/d) role at MediaMarktSaturn2 days ago Be among the first 25 applicantsJoin to apply for the Head of Circularity Services (m/f/d) role at MediaMarktSaturnReady to make transformation your job?Let's Go!Head of Circularity Services (m/f/d)Für uns ist „Let’s Go!“ nicht einfach nur ein Slogan, sondern eine Einstellung. Wir lieben Technik und wir wollen begeistern. Wir haben Spaß und wir wollen inspirieren. Unsere Kunden und unser Team. Deshalb suchen wir Menschen, die diesen Spirit mit uns teilen. Menschen mit Leidenschaft. Die sich darauf freuen, gemeinsam mit 50.000 Mitarbeitenden in ganz Europa das Einkaufserlebnis der Zukunft zu gestalten.For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.Your tasksFocus on customer satisfaction and continuous development of the group-wide circularity businessDevelopment of the international circularity group strategy in collaboration with the strategy team, VP, and eVPLeadership of venture building in circularity, including platform business and internal capabilities, in cooperation with MMS countriesStrategic and operational advisory for countries regarding circularity; management of country expectations; facilitation of knowledge exchange and best practice sharingLeadership and development of the international Trade-in, Repair, After Sales & Repair, and Branded Services TeamsTranslation of latest trends in sustainability and technology into MMS venturesLeadership of the Operational Excellence Initiative: Enhancement of store and HR excellence through key levers such as personalized services, guided selling and active performance-spread managementSupport deployment of AI-based sales assistance for in-store employees to increase service attach rate and drive Customer and Employee SatisfactionDevelopment, testing, and scaling of blueprints for successful rollout across all MMS countriesYour profileUniversity degree in Economics, or similarExtensive omnichannel retail experienceExperienced people leader and strong interpersonal CommunicatorSubstantial work experience and proven success in international circularity services e.g. Repair / RefurbedExtensive knowledge in Sustainability area in retail context, ideally omni-channel environmentExperience in managing international, cross functional projects and people managementStrategic Skills and proven success in internat. venture building / platform businessEnglish fluent, German is a plusStyle of working: Hands on and decision making, Analytical ability & Results-oriented / Adaptability/ Flexibility / Willingness to learn / Perseverance & Performance oriented / Collaboration / Enabler / Effective CommunicationWhat's in it for you?International teams & exciting tasks30 days vacation & company pension planEmployees discount & Fitness CollaborationsTraining & leadership programsOpen corporate culture & TeamworkMobile work (50/50)About UsThe Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.Circularity is one of the major growth areas including Trade-in, Repair, Refurbed, Aftersales and Branded Services and of exceptional strategic importance for MediaMarktSaturn.Your HR contactMichaela LenckPhone Number+49 841 634-1126Let's Go!Ready? We are looking forward to receiving your application!Apply nowSeniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesRetailReferrals increase your chances of interviewing at MediaMarktSaturn by 2xSign in to set job alerts for “Head of Service Management” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr