• • • • • • • • • • Personal Shopping and Client Relations Manager – Munich (f/m/d) To support our Personal Shopping team we are searching for a Personal Shopping and Client Relations Manager – Munich (f/m/d) to be based in our Munich office. WHAT YOU WILL DO • Act as the point of contact and ambassador to Mytheresa’s top clients • Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences • Create and implement new selling ideas to ensure sales targets are met • Drive and participate in all acquisition opportunities • Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events • Responsible for the Pre-Reservation four times a year • Responsible to update the preference sheet/ profile of the customers • Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers WHO YOU ARE • 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce • Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality • Love for fashion and technology • Enthusiastic, innovative and creative • Sales-driven • Tech savvy • Great communicator • Organized and detail oriented • Fluent in written and spoken German and English (fluency in other languages is a plus) WHAT WE OFFER • Up to 32 days of holiday, depending on the length of service, starting with 28 days • Mobile office with up to 40% of your total contracted hours (job and position permitting) • 10 days/year of mobile office abroad in EU-countries (job and position permitting) • Language & e-learning courses • Staff discount of up to 30% • Company pension scheme • Discounted membership for selected sports platforms & gyms • Discounted travel card • Access to LinkedIn Learning • Individual support on mental health & well-being (e.g. compatibility work and family life) • Social Day • Employee Share Purchase Plan WHO WE ARE Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.