CTG IT solutions is an IT services company dedicated to european institutions. we are currently hiring an IT support specialist to join a prestigious european institution in luxembourg.
To provide and support technical assistance related to the computers systems provided by the EP and standard applications (Microsoft, Adobe and others)
To handle the call centre and generic mailbox of the Helpdesk, through which, assistance and support is provided for the applications of DG Pers and their interfaces (Streamline, People, Erapnot, Streamline-Assmal, EU-Login, Codict, Arpege, Gap)
To permanently ensure the continuity of an optimal use, not only of the client supported applications but all other products or systems which are related
Support end users on the usage of IT applications under the responsibility of DG Personnel IT unit (Streamline, Erapnot, People, MS Access solutions)
To actively and proactively contribute to reduce the amount of incidents related to the computer systems, especially client applications supported by the team, and their impact on the business
To help the users make the best use of the client supported applications by high standard quality training
Help end users with the usage of Confluence and SharePoint
Provide 2nd level support in identifying and solving incidents and problems
Provide expert support on the specific applications
Escalate to 3rd line support
You have minimum 3 years of IT experience
You have a fluent level in English and French (another European language is a plus)
You have previous experience in a similar position and are familiar with Windows/Linux and MS Office
You have good IT skills
You have the ability to support users of Mobile devices
Competitive salary package, with or without a company car
Personalized training programs and development plans to nurture your skills
5 additional vacation days
Regular team-building events, learning lunches, and fun activities
Extra-legal benefits (daily allowances, PC plan,...)
CTG is an international IT solutions and services company, back over 50 years of experience.
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ?