About TELUS Digital
TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and supporting 50+ languages in twenty (20) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries. TELUS holds a 65% interest in TELUS Digital with Baring Private Equity Asia holding the remaining 35%. Learn more at: .
Position Overview
This role will work closely with the Talent Acquisition, Human Resource Team and Business leaders to help them ensure they have the best talent to deliver business goals.
You will be required to utilise a variety of well-established recruitment techniques and tools to find new TELUS Digital team members to help our company grow and continue to provide award-winning solutions for our customers. Of course that won’t be easy as we are looking for people who have that really special “something” that makes a TELUS Digital person stand out in a busy room; that’s what makes us so different, that’s what makes this opportunity a really exciting and unique role and that’s what will give you the advantage when promoting our company to potential employees.
So, what are we looking for in you? You will be an ambitious individual with a strong business acumen and keen to join an award winning global organisation. You are certainly pro-active, prefer flexibility and want more control over your earnings; working for yourself is a viable option and looking for a position where how successful you become really does depend on how much time you want to commit.
Responsibilities
* This is a hands on Recruiter role based onsite in our office in Essen
* English C1/C2 and German C1/C2 preferable
* Deliver against headcount plan on time and on budget, managing workload across the team
* Alongside your manager, review processes to identify and implement best practice sharing and communication.
* Innovate with new strategies for attracting top talent, focusing on pipeline development for key positions.
* Consistently track and measure results against needs and goals and make course correction when needed.
* Proactively gather market intelligence and share with internal teams and hiring managers.
* Own the candidate experience at all stages of the recruitment process, in line with TELUS Digital’s goal to deliver Beautiful Customer Experience at all stages of the recruitment cycle
* Drive consistent review of recruiting metrics and make data driven decisions which move the organization toward further efficiency
* Working with the Global TA team to ensure compliance across the team, including data integrity, SLAs, KPIs and use of ATS
Requirements
* Experience in delivering recruitment results in organizations with rapid and complex change management.
* The ability to create world-class standards with recruitment processes and tools with a passion for talent development.
* Significant experience in-house or agency as a hands on recruiter in a fast moving, hands-on environment
* A match to our culture - you will have high energy and flexibility, fantastic communication skills (both written and verbal) and huge amounts of drive.
* Able to balance strategy with strong operational skills - able to understand, deconstruct, streamline and optimise complex, large-scale business processes
* Minimum of 2-4 year’s recruitment experience
* Bilingual English is essential, a further language is always helpful
* Excellent oral and written communication skills
* A good knowledge of the technology and call center industry
* Bachelor's degree in business, communications, human resources or related discipline a plus
Competencies
* Work quickly and efficiently
* Result oriented
* Be resilient, open to feedback and suggestions
* Solid communication skills
TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:
* We embrace change and initiate opportunity
* We have a passion for growth
* We believe in spirited teamwork
* We have the courage to innovate
At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.