Get AI-powered advice on this job and more exclusive features.Pivotal Partners is exclusively partnered to scale leading cloud-based business process automation provider which helps modern enterprises excel in the digital age by automating their IT, finance and general business processes.Job Title: Solutions Architect /Technical Customer Success ManagerLocation: GermanyAbout the RoleWe’re seeking a Technical Account Manager (TAM) to manage post-sales relationships with key enterprise customers. You’ll ensure successful solution implementations, maximize customer value, and drive retention and growth through strong technical guidance and relationship management.What You’ll DoOwn and manage post-sales relationships with key enterprise accounts.Act as the main point of contact for technical support, escalations, and ongoing engagement.Lead regular Health Checks, Use Case Workshops, and Business Reviews.Collaborate with internal teams (Product, Engineering, Support) to drive issue resolution and continuous improvement.Provide insights and recommendations to align our solutions with customer goals.Identify risks early and develop action plans to ensure customer success and retention.What We’re Looking For3–5 years of experience in technical consulting, enterprise support, or account management.Strong problem-solving skills with the ability to understand complex technical environments.Excellent communication skills in German and English (written & verbal).Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent.Project management and IT certifications (e.g. PMP, ITIL, Six Sigma) are a bonus.You’ll Succeed If You HaveA proactive, customer-obsessed mindset.Ability to build relationships with both technical teams and senior stakeholders.Strong organizational skills and attention to detail.Comfort working in a fast-paced environment managing multiple accounts and priorities.Looking forward to hearing from you!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesSoftware Development and IT Services and IT ConsultingReferrals increase your chances of interviewing at Pivotal Partners by 2xSign in to set job alerts for “Solutions Architect” roles.Solutions Architect – Cloud & DevOps (Remote, Germany) – €110,000Integration Architect – Cloud & API-Driven Solutions – Germany – 100.000 EURSolutions Architect DACH - SaaS PlatformMainz, Rhineland-Palatinate, Germany 1 month agoSolution Architect E-Commerce (all genders)Solution Architect E-Commerce (all genders)Solution Architect E-Commerce (all genders)Bielefeld, North Rhine-Westphalia, Germany 3 weeks agoSenior Solution Architect - ServiceNow Integration - Leading Defence Company - Germany, Remote - Up to 110kWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr