Description
:
This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities:
1. Develops talent, including proactive sourcing of candidates
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world class client experience environment
5. Manages market-level initiative prescribed by market leaders
6. Drives operational excellence by engaging employees on business strategy
7. Manages organizational priorities and effective execution
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
8. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
9. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
10. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
11. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
12. People Manager & Coach: Knows and develops team members through coaching and feedback.
13. Financial Steward: Manages expenses and demonstrates an owner’s mindset.
14. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
15. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Skills:
16. Coaching
17. Customer Service Management
18. Customer and Client Focus
19. Performance Management
20. Talent Development
21. Business Operations Management
22. Recruiting
23. Result Orientation
24. Risk Management
25. Sales Performance Management
26. Inclusive Leadership
27. Leadership Development
28. Prioritization
29. Problem Solving
30. Referral Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40