Missions Contribute to Agile ceremonies (stand-ups, refinements, reviews, retrospectives) and chapter collaboration Analyze data and customer insights to identify and drive improvements in the customer journey Optimize processes to enhance customer experience and maximize business value Define and deliver customer journey strategy, ensuring alignment with stakeholders, regulations, and compliance requirements Maintain a strong end-to-end understanding of products, services, and customer processes Monitor and improve performance using KPIs (customer satisfaction, quality, cost, revenue) Support resolution of customer incidents and complaints Drive innovation by developing new methods, standards, products, and processes Enhance and evolve distribution practices to meet and set market standards Profile Strong stakeholder management skills, able to align diverse priorities Customer-centric mindset with the ability to anticipate needs and expectations Curious and proactive, continuously building expertise on products, processes, and market trends Solid analytical and critical thinking skills to identify issues and make data-informed decisions Deep understanding of customer, business, and banking processes Strategic thinker with the ability to define and drive a long-term vision Proactive and innovative, turning ideas into actionable improvements Team-oriented mindset, fostering collaboration, feedback, and continuous improvement in an Agile environment Fluent in English and French (mandatory) Our offer Working in a Great Place to Work based in Luxembourg Attractive salary and pretty cool benefits (meal vouchers, mobile subscription...) Develop your skills and ideas over a coffee, a beer or a pizza during our Neo'vations Evolve within a strong company culture, you'll join us for the opportunity and you'll stay because we're super cool (well according to 98% of our employees NEOFACTO Annual Survey 2024) Between afterworks, innovative workshops and ski weekends, there's never a dull moment when you're part of the Neo'Squad Recruitment process The pre-qualification interview with our Recruitment Manager Technical tests Receipt of our salary proposal / exclusivity agreement 2nd interview with our Business Manager Proposal of your application to the client Interview at the client's premises, which can be conducted either by video or in person Created in 2000, NEOFACTO is a major player that supports companies in their digitalization. Navigating between the creativity of startups and the experience of large groups, NEOFACTO has the ability to position itself and adapt to all projects. Guided by our passion for innovation, we support our customers with the goal of pioneering the new technologies and commercial models of tomorrow. Are we a dynamic and innovative team? Yes! And above all, a team that is united and driven by a very strong corporate culture. We share and cultivate common values to build together the NEOFACTO of tomorrow! You will join us for an opportunity and stay for the people around you.