Job DescriptionHOW YOU WILL MAKE AN IMPACTThe Customer Sales Team Lead is the AUMOVIO sales representative focused on positioning and selling all Business Areas products and solutions to Ford. They are responsible for developing the account strategy, acquiring business, and is the key contact at Ford for all BAs’ product and solutions. They will coordinate a consistent approach across all BAs to ensure a rapid resolution of issues and building and maintaining a good customer relationship leading to long-term business growth. This role will also coordinate, and sometimes lead activities with the global Ford organization, as well as other Ford Customer Sales Managers and other Strategy and Commercial Managers.Responsibilities:Ford Account StrategyDeveloping overall growth and customer strategy for the Ford accountContributing to the Business Areas’ product strategy with focus on product portfolio, road maps, markets and competitorsIdentifying new business opportunities and innovation fieldsIdentifying potential pre-development opportunitiesTarget setting for salesFord Customer Relationship ManagementDefine and ensure application of customer relationship management (CRM) rules (e.g., Customer satisfaction information)Perform the de-escalation management and manage the corresponding countermeasuresPerform the escalation management (customer complaint handling)Develop story-lines for top management meetings and customer eventsMaintain the overall customer relationship and ensure continuous improvementOrganize and execute cross BA project specific customer meetingsChallenge, drive and guide activities related to Order Intake, Acquisition and Quote Process.Guide the Business Areas’ pre-acquisition processIdentify acquisition opportunities in line with aligned customer strategyGuide the Business Areas’ acquisition process (leading to RFI/RFQ)Guide and challenge the Business Areas’ in negotiating quotesDrive the customer engagement and escalation managementEnsure consistency across Business Areas to collaborate on strategy and identify opportunities to bundle solutionsSales Planning and Opportunity ManagementProvide input for volume planning for Ford including vehicle platform and architecture roadmapsProvide overall opportunity inputs based on account strategyProvide latest order intake forecastConfirm sales planning data (Price/Volume/Fitment rate/…) for Ford (FC/BUD/StratPlan)Remain flexible to support other activities as needed such asCustomer Claim ManagementCommercial ManagementPrice & Cost Increase RecoveryShortage Mitigation and Resolution ManagementCoach and develop Business Area Sales teams regarding Ford processes and expectationsUnderstanding customer contracts and standardsAdditional InformationTHE PERKSImmediate BenefitsRobust Total Rewards PackagePaid Time OffVolunteer Time OffEmployee DiscountsCompetitive Bonus ProgramsEmployes 401k MatchDiverse & Inclusive Work Environment with 20+ Employee Resource groups.Employee Assistance ProgramFuture Growth Opportunities, including personal and professionalAnd many more benefits that come with working for a global industry leader!All your information will be kept confidential according to EEO guidelines.EEO-Statement: EEO / AA / Disabled / Protected Veteran Employer. AUMOVIO offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, AUMOVIO complies with government regulations, where they apply, including affirmative action responsibilities for qualified individuals with a disability and protected veterans. To be considered, you must apply for a specific position for which AUMOVIO has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, AUMOVIO provides reasonable accommodations to qualified individuals with a disability.Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. Make it yours! Join AUMOVIO. Own What’s Next.QualificationsWHAT YOU BRING TO THE ROLEBachelor’s Degree in Business or Engineering,A minimum of 7 years of experience in sales/account management, program management, or project management in automotive with direct interaction with a major OEM customer required (Ford preferred)Strong proven conflict resolution and negotiation skillsStrong written and oral communication skills tailored for multiple levels of audiencesAbility to understand, analyze and present complex data to drive clarity and resolutionSkilled at building strong internal and external networks, and working with multi-cultural teamsAdvanced Level understanding of Microsoft 360 ProgramsAbility to travel both domestically and internationally (20%)OPEN TO VISA?AUMOVIO is only able to offer visa support for internal individuals who currently hold an existing valid employment visa.RELOCATION PACKAGE OFFERED?No relocation assistance is offered for this position.ADDITIONAL WAYS TO STAND OUTMaster’s in Business10 years in sales/account management, program management, or project management in automotive with direct interaction with a major OEM customer required (Ford preferred)Company DescriptionThe CompanySince its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide. #J-18808-Ljbffr