Your mission As a Technical Account Specialist, you’re the technical backbone for our customer-facing teams. You join Sales and Account Management in customer meetings, translate requirements into clear solution paths, and make sure great conversations turn into clean execution. In short: you bring clarity to technical questions, structure to requests, and momentum to our revenue funnel. Technical partner in customer meetings: You support Sales and Account Management on calls and handle technical questions confidently, from integrations and security to concrete setup details. Solution prep & use-case mapping: You prepare key meetings, sketch technical workflows for use cases and integrations, and ensure everyone leaves the call aligned on the next steps. Request triage & prioritization: You collect technical requests coming from the funnel, prioritize them based on impact and effort, and coordinate follow-ups with the relevant internal teams. Revenue operations & automations: You help strengthen our revenue funnel by introducing automations and integrations (e.g., CRM workflows, tooling, AI-enabled processes) hands-on, pragmatic, and data-driven. Documentation & enablement: You support the creation and upkeep of documentation for new products, features, and add-ons and equip customer-facing teams with the right assets and answers. Your profile You have experience at the intersection of customers, technology, and business, e.g., (pre-)sales, technical support/success, implementation, solutions, or revenue operations. You can explain technical topics clearly to both technical and non-technical stakeholders and feel comfortable in customer-facing calls. You work in a structured way, set strong priorities, and stay on top of multiple parallel requests. You’re tool- and automation-savvy (CRM, workflows, integrations) and excited about using AI in a meaningful, practical way. Excellent English and German skills; additional languages are a bonus. Why us? A collaborative, agile culture with a world-class product Ownership and the chance to shape the future of online scheduling Flexible work: Office or Hybrid State-of-the-art equipment: your standard setup includes the latest Apple devices; we make sure you have all the hardware you need to work efficiently A highly attractive compensation package incl. JobRad, private health insurance, €35/month tax-free benefit or Wellpass subsidy, and a 100% employer contribution to your company pension plan up to €100/month About us We're a global leader in online scheduling and resource management. Our mission is to provide companies with an all-in-one solution to optimize services and boost returns. Our Software-as-a-Service (SaaS) solution allows more than 45,000 businesses worldwide, from multinational corporations to mid-size and small businesses, to schedule their appointments online and to efficiently plan their resources. Each year, we process more than 60 million bookings across more than 30 countries. We're headquartered in Munich, Germany, with an additional office in Plovdiv, Bulgaria.