Knowledge / Skills / Abilities ∙Knowledge of computer operating systems, specifically Microsoft Windows 10/11 and MacOS 12. ∙Experience with endpoint security and management software. Preferred, not needed. ∙Familiar with modern device management solutions, specifically Microsoft Endpoint Manager / InTune. Preferred, not needed. ∙Understanding of PC hardware and ability to troubleshoot devices from varying vendors (DELL, Lenovo, HP). ∙Able to understand and interpret privacy regulations in various regions, including Europe, North America, and Australia. ∙Experience in coordinating onboarding and offboarding tasks as well as adhering to processes and software implementation. ∙Highly focused, initiative-taking, and methodical when responding to incidents with strong attention to details. ∙Excellent listening and verbal communications skills with the ability to interact professionally within a diverse community. ∙Excellent written communication skills with the ability to adapt to the intended audience. ∙Proficient in conveying technical information in a way that is easy to understand. ∙Ability to communicate clearly in English and German. ∙Meticulous and have time management skills.
Required Experience/Ability ∙Technical certifications such as A+, Networking+, Microsoft Technical Associate, etc. or equivalent experience. ∙Entry level degree or diploma in Information Systems or related field or study ∙In lieu of a degree, a completed apprenticeship, and 12 months of later experience in the IT field. ∙2+ years of supporting users and applications within a Microsoft environment. ∙2+ years in customer support role. ∙2 to 4 yrs supporting printers and general office technology. ∙2 to 4 yrs experience with IT Service Management Tools.