Job Title:
Service Excellence Director
Description:
The Service Excellence Director will lead the customer service team, driving efficiency and quality in order-to-cash operations.
* Develop and implement strategies to enhance customer satisfaction and loyalty.
* Collaborate with logistics teams to optimize supply chain processes.
* Analyze performance metrics to inform business decisions.
Key Responsibilities:
* Serve as a liaison between headquarters and external customers.
* Cross-functional coordination of Supply Chain projects.
* Manage escalated cases through root cause analysis and corrective actions.
Requirements:
* Proven experience in customer service operations within manufacturing or B2B environments.
* Demonstrated leadership skills in developing and motivating teams.
* In-depth knowledge of order-to-cash processes, logistics flows, and claims management.
Perks:
* Top employer recognition.
* Company pension scheme.
* Free parking spaces near the office and convenient public transport connections.