About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About The Role
The Field Sales & Training Manager – Türkiye is responsible for driving retail sales growth, maintaining brand standards, and accelerating market development across the region. Acting as a Charlotte Tilbury brand ambassador, this role delivers commercial, people and operational KPIs across diverse retail environments. Operating across culturally diverse and evolving markets, this role adapts commercial, people and service strategies by country, business maturity and retail model, whilst maintaining global brand consistency. Leading a multi-site field team, the role drives commercial performance in line with forecasts and P&L targets, builds high-performing teams and succession pipelines, and develops strong internal and external stakeholder partnerships to maximise brand presence, customer experience and market share.
Role Accountabilities
Commercial Leadership
Own and deliver regional retail performance in line with forecast and P&L targets, with accountability for the primary drivers of sustainable revenue growth, productivity and service performance across Türkiye. Partner with senior commercial stakeholders to shape and execute a differentiated regional strategy, taking ownership for regional prioritisation and execution decisions. Own regional P&L stewardship, guiding investment decisions across FTE, freelancers, incentives, T&E and activations to maximise ROI. Build and leverage strong retail partner relationships to grow brand presence, market share and commercial opportunities at scale.
High Performance Team
Lead and develop MSBMs and BMs through clear objectives, regular performance reviews and coaching aligned to regional priorities. Partner with the Retail People team to build a high-performing, engaged leadership population, evidenced by strong succession coverage for critical roles, high retention of key talent and increased capability across diverse markets. Own regional performance management, including talent acceleration and underperformance management, ensuring consistent standards and decisions. Oversee the development of Team Tilbury population, enrolling teams onto the Pathway Program with agreement from the Regional Sales Manager
Training & Capability Development
Partner with the Regional Training Manager to define and prioritise regional learning needs aligned to commercial strategy and market maturity. Ensure effective delivery of onboarding, leadership capability and NPD training through leadership teams, overseeing the e-learning modules and team inductions.
Measure and evolve training effectiveness based on its impact on commercial performance, service quality and long-term capability. Champion service excellence across all distribution models, setting regional standards and expectations. Build strong relationships with retailers to unlock additional training opportunities specifically around NPD launches. Plan and execute local training seminars for Team Tilbury and third party retailer staff to effectively induct, develop and sure the highest standards of artistry and service are delivered to the customer. Manage the operations of digital and classroom set up for all local training and internal meetings hosted in market.
Retail Strategy & Execution
Partner with the RSM to define and land launch and sustain strategies for all doors and NPD, adapting by country, customer and retail model. Lead the differentiation of department store concessions, tailoring marketing, service and activation strategies to local customer insight and market maturity. Translate global strategy into locally effective execution across Turkey, driving increased brand relevance and sustainable market share growth. Set expectations for operational excellence and communication through Retail Operations, providing strategic feedback to improve field effectiveness.
Effective Cost Optimisation Forecast and govern regional staffing costs to balance growth, productivity and sustainable performance.
Partner with Finance, People and Commercial teams to challenge investment choices and drive efficiency without compromising brand or service standards. Provide regional oversight and final sign‑off on timesheets, payroll and incentives
Reporting Relationships
* Reporting to the Regional Sales Manager of Southern Europe
* Direct reports of 1 Multi Site Business Manager in Sephora and 1 Flagship Business Manager Department store
* Collaborating with a team of Field Sales Managers & Operation and maintenance assistants
About You
* Strategic, innovative, and commercially minded Collaborative and culturally aware across diverse markets
* Comfortable with ambiguity and fast-paced environments
* Proven experience in retail markets, driving performance and sales
* Able to prioritise effectively across complex, multi‑market agendas
* Able to challenge norms and drive continuous improvement
* Confident senior stakeholder manager, able to influence across markets, functions and retail partners
* Must be fluent in English and Turkish Must be able to travel nationally and internationally
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Benefits
Why join us?
* We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
* Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
* You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
* Other fabulous benefits such as birthdays off work, team sales incentives and many more.