Global Process Analyst Customer Service (m/w/d) ?? Full time | ?? HAVI Logistics GmbH Become a part of our team HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. HAVI's supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. We are hiring a Global Process Analyst Customer Service (m/w/d) for our office in Duisburg. This is a strategic individual contributor role (staff position) within the Finance organization. Provide analytical support for underperforming markets and strategic projects. Strategy & Process Development Design and implement global best practices in customer service. Support development of short- and long-term strategies. Specify ERP capabilities required to support best-in-class customer service processes. Cross-Functional Collaboration & Governance Enhance collaboration across departments and improve customer service effectiveness. Manage key projects focused on standards, safety, and service culture. Serve as the key contact for order management and customer service-related requests – including scoping, prioritization, and impact assessment. Coordinate global and regional meetings for Customer Service leadership. Participate in the rollout of global initiatives and ensure successful execution. order and claim management). Support efficiency targets such as orders processed per FTE and improvements to the Perfect Customer Order KPI (touchless, accurate, claim-free orders). Deliver analytical support as needed for specific projects or underperforming regions. Your Profile Bachelor's or Master's degree in Business Administration, Supply Chain, Process Management or a similar field Residence and valid work permit for Germany are required Relevant certifications (e.g. SAP, Six Sigma, BPMN) are a plus Several years of experience in customer service, process management or customer relations Experience in international and cross-cultural projects, especially in standardization and process rollout Strong analytical skills along the Order-to-Cash process; able to identify automation and efficiency opportunities Able to balance strategic thinking with timely, high-quality execution – in line with our "Deliver the Promise" approach Hands-on, value-driven and pragmatic work style Fluent English skills and solid German knowledge Willing to travel internationally Are you a good match for this Job? Please submit an online application with your salary expectations and an indication of your earliest starting date. ??