Job description:
JOB DETAILS
We are seeking a passionate and dedicated Client Advisor (m/f/d) to join our dynamic team in our Department Store in Oberpollinger Munich. As a Client Advisor (m/f/d), you will embody the essence of PRADA, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.
At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.
RESPONSIBILITIES
* Welcome and serve the customer providing an excellent in-store experience at all times.
* Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
* Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
* Ensure to be up-to-date knowing fashion trends and competitors.
* Prove Brand and product knowledge.
* Deal effectively with customer complaints by liaising with the line manager when necessary.
* Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
* Contribute to ensuring a high level of security and is attentive to preventing product thefts.
KNOWLEDGE AND SKILLS
Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.
Strong sales and negotiation skills, with the ability to meet and exceed sales targets.
Passion for luxury fashion trends, and an understanding of the luxury retail market.
Fluent spoken German and English expected.