We are looking for a Service Center Manager to lead a multi‑disciplinary service operation, driving execution excellence, operational continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.
Key Responsibilities
* Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement.
* Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines.
* Establish and refine operational processes, standards, and best practices to elevate service performance and reliability.
* Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations.
* Manage and support field service operations, ensuring proper planning, execution, and follow‑through.
* Develop strong relationships with customers and stakeholders through proactive communication, escalations handling, and service status updates.
* Analyze operational KPIs, financial indicators, and service metrics to identify opportunities and implement performance improvements.
* Lead and mentor a team, conduct performance reviews, guiding development, and fostering a high‑performance culture.
* Prepare operational, performance, and financial reports for senior leadership.
Knowledge Areas
* English and German skills conversational required
* Based in Germany and able to work On Site - Our offices are in the West of Germany
* Advanced service operations management
* Process optimization and workflow design
* Resource planning and cross‑functional coordination
* Customer engagement and issue resolution
* Financial and operational KPI analysis
* Quality assurance and compliance standards