Job Description Job Description As the Head of Executive Experience for our Innovation Center in Munich, you will be the strategic leader responsible for bringing ServiceNow's technology story to life through immersive, high-impact customer experiences. This pivotal leadership role combines strategic thinking with operational excellence to drive the success of one of our eight global Innovation Centers. Key Strategic Responsibilities: Lead the vision and strategic direction of the Munich Innovation Center, ensuring alignment with global objectives while maintaining local market relevance Drive center excellence through leadership of Experience Consultants, fostering a culture of innovation and exceptional service delivery Coach and guide our EC’s to be high performing consultants ensuring customer centricity and white glove excellence in all execution Architect and orchestrate compelling, technology-driven customer experiences that minimize traditional presentations and maximize hands-on engagement Serve as a trusted advisor to senior executives and sales leadership in your region, providing strategic consultation to accelerate pipeline and drive business outcomes Oversee the day-to-day operations of our Centers developing playbooks that allow our EEC team to operate in alignment, consistently and at scale Ensure global consistency across your center to be truly global destination that showcases ServiceNow culture, yet supports your local cultural nuance Leadership & Team Development: Build and mentor a high-performing team of Experience Consultants, fostering a culture of excellence and continuous improvement Develop and implement best practices that can be scaled across our global Innovation Center network through playbooks and how to guides Create professional development pathways for team members, ensuring growth opportunities and skill enhancement by supporting their IDPs Attend, present and lead cross functional meetings and activities that elevateyour own personal brand, as well as the program repuation. Partner with cross-functional teams to ensure seamless center operations and exceptional customer experiences, such as WPS, Marketing, Global Center Mangement and Leadership Innovation Center Excellence: Design and implement innovative approaches to storytelling and technology demonstrations that bring ServiceNow's value proposition to life Drive the center's strategic initiatives, including experience design, content development, and customer journey mapping Establish and maintain strategic relationships with key stakeholders across Sales, Marketing, Product, and Executive teams Lead the development of center-specific KPIs and metrics to demonstrate impact and ROI Orchestrate high-stakes executive engagements that accelerate deal velocity and strengthen customer relationships Activate the demo rooms, and experiential zones to ensure technolog